Terms & Conditions
These booking terms and conditions govern all bookings that you make with Skyfort Travels Limited. They vary depending on whether you make a booking with us for a flight only or a ticket, accommodation only or other separate arrangements, ("Individual Components"). A "ticket" is a combination of Flight as one component and at least one of the following:-
No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds and issue a confirmation invoice. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds.
When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
All contracts with the Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. All services offered are subject to availability.
BOOKING YOUR TRAVEL ARRANGEMENTS
Booking / Processing Fee After you made booking with the Skyfort Travels Limiteds, whether your booking matures or not there will be a booking/processing fee from £15 - £25. It covers service charges, reservation fees and bank transfer charges etc.
Bookings made by telephone Reservations may be made by telephone, in person or by mail without obligation. An initial non-refundable deposit, £100 per person or 10% of the total value (whichever is greater) is required at the time of booking. Total price along with the required documents, including signed invoice and proof of address (if required), should be submitted before the due date. For bookings made over the Internet, full payment is normally required at time of booking unless specifically stated in the booking process.
Tickets are non-refundable, non-changeable and deposits are non-refundable. All fares and schedule are subject to change without Prior notification. Full payment will secure the fare, partial deposit is non-refundable and does not guarantee final price. 75£ cancellation will be charged per person before ticket issue and after non refundable. Please check your visa status. Please make cheque payable to Skyfort Travels Limited. Clients paying by credit or debit card will be debited by Skyfort Travels Limited and will be automatically debited for the balance if overdue. Tickets, car hire vouchers and other travel documents will follow. Please advice if you do not receive travel documents 7 days before departure. After bookings you will receive confirmation/invoice of booking. Please sign it and send it back by fax or by post along with the proof of address. Proof of address should match with your card address. Total price/balance need to be cleared and the flight confirmation invoice need to be signed and returned to us on or before the due date shown on the confirmation invoice.
If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorization to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.
If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made or confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately, the very same day of the booking if anything appears to be incorrect as it may not be possible to make changes later.
Bookings made online: Full payment is normally required at time of booking unless specifically stated in the booking process. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed. No contract will exist between you and Skyfort Travels Limited. For the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English.
If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorization, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.
When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any ticket , flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.
Deposit - No booking will - No booking will be confirmed unless the required deposit has been received by the Company. Deposits are nonrefundable. Fares are not guaranteed until full payment has been received.
Balance Pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY at the time of booking i.e. before you receive our confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your /flights and still leave you liable to pay cancellation charges. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery. If you are travelling immediately (same day of booking or within three days of booking) and you do not meet the credit/debit card security measures, we may ask you to pay cash directly into our Bank Account.
should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier with or without additional costs; (c) Receiving a full refund which we receive back form supplier/airline; or (d) Some other right or remedy. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance/ticket issue, on both the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply.
Cancellation and changes by the Company
It is unlikely that we will have to make any changes to your travel arrangements however occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies we receive back from supplier/airline or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause, except where the reason for the cancellation is circumstances amounting to force majeure.
If we make a major change to your , we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked and receiving a full refund of all monies we receive back from supplier/Airline. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which notice of Cancellation or major change is notified to you Credit/compensation per full paying passengers (excluding infants)*
More than 56 days NIL
43-56 days £ 10
29-42 days £20
8-28 days £30
0-7 days £40
* For children invoiced at reduced rates, credit/compensation will be paid on a pro rata basis of the adult rate.
Changes & Cancellation by you
Any reason has to cancel your booking you must give us a written notice of cancellation signed by the person who originally made the booking. Refund of Flight Tickets - Some tickets are non-refundable. Certain types of airline tickets (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. Tickets returned will be submitted to the respective airline, or their agent, for assessment. As soon as we are reimbursed by the issuing airline or their agent we will forward a refund to you, less loss of deposit, applicable cancellation and/or administration charges. Please note that airline refunds or part used tickets and the return half of the airfare are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8 - 12 weeks but in certain cases may take longer.
if you wish to change any item - other than increasing the number of persons in your party - and providing we can accommodate the change, you will have to pay an amendment fee per person which is any fare and tax difference for your new travel arrangements plus airline date change fee, supplier amendment fee and our administration charges of £50 per ticket in addition.
These fees can vary greatly and will be advised at the time changes are made. All changes must be confirmed to us in writing. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your . Certain travel arrangements (e.g. restricted fare tickets) cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge.
Cancellation prior to departure
Should you or any member of your party be forced to cancel your prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser.
CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue.
Airline Ticket Refunds
Many airline tickets are paid for in full at the time of booking and are not refundable if you cancel. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.
Air tickets returned to us for a refund are subject to an administration charge of £75-125 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions. We recommend that you return such air tickets to us by special delivery post as we do not accept responsibility for documents mislaid or lost by the Royal Mail.
If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £50 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 6-8 weeks from the point the tickets are submitted for consideration to the airline
All fares and other information are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend you're booking. While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued. (b) "offer": Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of an increase in cost the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges) and you will be asked to pay the remainder. In the case of a decrease in cost of over 2% of invoice cost, a refund will be paid to you."
Complaints and Claims
if you incur any problems during your trip, it is essential that you bring them to the attention of the supplier and our agent or staff as soon as it occurs to give us a chance to investigate and rectify. If the problem cannot be rectified, you must contact us, in writing, within 28 days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.
RECONFIRMING ALL FLIGHTS
you must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.
TRAVEL DOCUMENTS CHECKING AND DESPATCH
it is your responsibility to check that all travel documents issued are correct. The address for all documentation will be that given at the time of booking. Documents will normally be dispatched 7 days before departure. For bookings made within 14 days of departure it may be necessary for you to collect your air tickets at the airport at an extra charge. Any other vouchers will be posted or faxed to you direct. Scheduled airline tickets are sent by Royal Mail first class post. In the event of ticket loss or delay, it will be your responsibility to pay additional expenses incurred by us to arrange and post duplicate tickets. Guaranteed next day delivery can be arranged at additional cost, which can be advised at time of booking. LATE BOOKINGS may also require Special/Courier delivery of documents in which case we will tell you the charges at the time of booking.
Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are traveling on an e-ticket route we can at your request provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of £30 per ticket will be levied in addition to any applicable airline charge.
we strongly recommend that you and all members of your party are covered by a policy of travel insurance. If you suffer from any disability or medical condition you must disclose this in advance to the insurance company. All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable and you should check at the time of purchase. The 14 day cooling off period only applies if you have not departed the UK or made any claim under the insurance policy.
Changes in *transportation costs, including the cost of fuel, *dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and *exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
SPECIALREQUESTS AND MEDICAL PROBLEMS if you have any special requests, please advise us at time of booking. Although we will Endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing at the time of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travelers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We cannot be held responsible for continual destination development but we will Endeavour to advise you of any building work that we consider will affect the enjoyment of your .
Early Accommodation Check-Out
if, for whatever reason, you check-out early from your pre-booked accommodation you are not guaranteed any form of refund for unused nights. The information given to you by flight staff may be incorrect in respect of refunds. Our contracts are with our suppliers and not flights/apartments/villas directly and we must adhere to their terms and conditions.
as we act only as a booking agent for the third party suppliers of your Individual Components, we have no liability if they are not deficient nor do we have any liability for loss, personal injury or death however incurred unless caused by our negligence.
we reserve the right to record all telephone calls or record them randomly to ensure that our customer service is constantly reviewed.
it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.
PASSPORTS, VISA AND HEALTH REQUIREMENTS
You are responsible for checking all these items and ensuring your travel documents are in order
We do not store credit card details nor do we share financial details with any 3rd parties
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. USA note: International travelers who are seeking to travel to the United States under the Visa Waiver Program are now subject to enhanced security requirements. All eligible travelers who wish to travel under the Visa Waiver Program must enquire and apply with the US authorities about the requirements which apply to you before you book.
Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your destination are outlined at the Department of Health website http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/DH_074297. You can also get health advice by calling NHS Direct at 0845 4647. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
BEHAVIOUR When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions we expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, all suppliers (e.g. flight managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result.
PLEASE NOTE: WE RECOMMEND THAT YOU CHECK YOUR LUGGAGE ALLOWANCE ON TICKETS INVOLVING REGIONAL ADD ONS WITH A DIFFERENT AIRLINE, AS NOT ALL AIRLINES HAVE THE SAME ALLOWANCE.